Guest Services - Reservations Agent Details

Guest Services - Reservations Agent

Burke Williams Spa - Henderson, NV

Employment Type : Full-Time

Burke Williams Day Spa – Henderson, NV 89074:

**WORK FROM HOME POSITION** Upon submission of your application and resume, please specify if any of your past employment was a remote position. :

**APPLICANT MUST LIVE IN NEVADA AND MUST BE ABLE TO TRAVEL TO OFFICE LOCATED IN HENDERSON/GREEN VALLEY IF AT ANYTIME NECESSARY**:

Burke Williams is a world-class urban day spa with ten luxurious locations throughout California. Our superior Guest Services Call Center team is located in Henderson, Nevada. Are you enthusiastic? Do you enjoy helping people? Would you like to work with a dynamic team of professionals? This just might be the perfect job for you!


WHY JOIN BURKE WILLIAMS?:

• Work in the comfort of your own home

• Receive competitive compensation plus additional incentives.
• Work with steady, consistent clientele.
• Enjoy a world-class wellness program including chiropractic care and massage.
• Have medical, dental and vision benefits, plus a 401(k) retirement plan.
• Look forward to annual reviews and raises, even joining our management team.

ABOUT US:

• We are a family-run business, we thrive on human connection. ¨
• We don’t just talk diversity, we live it.
• We are community focused.

WHAT MAKES A BURKE WILLIAMS RESERVATION CALL CENTER TEAM MEMBER?:

• A passion for customer service. As the voice of Burke Williams, you will need to be enthusiastic, detail-oriented, articulate and have a personality where your genuine warmth shines right through that phone. We strive for 5 star ratings on every call!
• A desire to learn with our initial 3-week paid training program followed by continuous training that will give you the skills to excel. You will need to be an expert in all our spa services and our computer system that manages guest reservations.
• A gift for communication. Fielding all customer service inquiries in a fast-paced team environment you will be empowered to help guests ensure they have a transformative experience at Burke Williams.

**We are currently looking for candidates that have open availability on weekends, and that can work night shifts until 9pm or 10pm.**:


MANDATORY QUALIFICATIONS::

• Must have own equipment and internet service to work from home: Computer or Laptop with Windows 10 or higher (no chrome books, Ipad, Tablets), Minimum 4GB Memory and Minimum 100GB of hard disk space, Google Chrome OR Firefox browser, Ethernet cord, Internet Service (NO Hot spots/ or WIFI only)

** Network speed test will be provided upon being called for interview, and must be submitted to be considered for employment**
** Router and network speed compatibility will be reviewed upon interview as well**

• Any further qualifications regarding equipment compatibility will be discussed and verified upon interview. :

• Must have a quiet space to perform work at home, with no background noises or distractions that would cause a poor guest experience or disruption to others within the training program.

• Must be able to have video on and audio settings on and working and on for live zoom training with a strong connection.

• Someone who is very comfortable learning remotely and who can navigate computer settings, browser settings, and general internet troubleshooting with minimal support.
  

PREFERRED QUALIFICATIONS::

• 1 year of work from home experience (positive feedback provided from this employer on how you performed working remotely)

**All interviews for the position will be conducted by phone and by Zoom**:

**Paid training beginning Tuesday 9/28/2021 if hired**:

3-week training program (30 hrs per week) paid training via zoom: with a live trainer (Training schedule is: Tuesday-Saturday 9:00am-3:00pm

• After training is complete the schedule will change to a permanent schedule (schedules do not fluctuate weekly) We are offering part time schedule (20-25 hrs per week) with ability to pick up shifts from other staff members!

If morning or full time schedules do become available after training, then the schedule dispersion will be based on performance ranking in training:.



BENEFITS :

• $16.00/hour + incentives and yearly increases! :
• P/T positions available (20-25 hrs per week/must be able to work nights)
• PTO* (some restrictions apply)

This call center reservationist position will require that you stand, sit, or walk for an extended period of time; grasp, turn, type >35wpm and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. You must be able to perform these and other reasonable job duties as requested by managers.

At Burke Williams, we don't just accept difference—we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, gender identity, gender expression, citizenship, pregnancy, breastfeeding or related medical condition, marital status, physical and mental disability, military and Veteran status or any other characteristic protected by state or federal law.