Do you want to work for a highly specialized, elite company focused on the automotive industry with an extraordinary emphasis on services?
Our client is currently recruiting for a Guest Services Concierge Agent.
They're currently offering a $1500 sign-on bonus!
You’ll have a rare opportunity to grow with a rapidly growing company that will provide you with the best training and who promotes from within.
You’ll have great benefits to include Medical, Dental, Vision, 401k, and more!
Job Summary:
As a Customer Service Professional, you’ll provide 5 Star Guest Services to current and future guests, as well as, partners, their guests, and employees.
You’ll develop business, retain, and services clients in the geographic region.
If you’re a highly gifted, experienced, and dedicated Customer Service Professional, Sales Rep, or Client Service Associate, this position is for you!
The responsibilities of the Guest Services Concierge Agent job:
- Ensures each and every guest entering the facility has an exceptional experience
- Answers incoming guest telephone calls in a courteous and professional manner
- Possesses and maintains thorough knowledge of the hospitality industry as assigned
- Negotiates agreements with guests
- Opens and closes contracts; ensuring all required client paperwork is complete and accurate
- Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
- Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in-person
- Understands and communicates information regarding the company products, services, and policies to new and existing clients
- Use company-wide programs, sales development, prospecting projects, guest events, and reporting for group business development
- Achieve monthly, quarterly, and annual revenue goals as outlined
- Work evenings, weekends, and holiday work hours as required
Essential:
- Ability to and proven track record of management of guest services effectively and successfully
- Ability to work individually or within a team environment
- Ability to work a flexible schedule including weekends, evenings, and holidays
- Ability to maintain and project professional behaviors towards guests and associates
- Excellent guest service skills
- Excellent written and verbal communication skills
REQUIREMENTS
Minimum Requirements:
- Ability to work individually or within a team environment
- High School Diploma or equivalent - 4 Year College Degree Preferred
- Must be a self-starter and proactive
- Excellent customer service skills; commitment to excellence and high standards
- Excellent written and verbal communication skills
- Good judgment with the ability to make timely and sound decisions
Physical Requirements:
- Ability to stand, walk, bend and reach for up to 8 hours
- Ability to lift a minimum of 45 lbs without assistance
- Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour