Guest Services Concierge Details

Guest Services Concierge

Total Aviation Staffing, LLC - Addison, TX

Employment Type : Full-Time

Do you want to work for a highly specialized, elite company focused on the automotive industry with an extraordinary emphasis on services?

Our client is currently recruiting for a Guest Services Concierge Agent.

They're currently offering a $1500 sign-on bonus!

You’ll have a rare opportunity to grow with a rapidly growing company that will provide you with the best training and who promotes from within.

You’ll have great benefits to include Medical, Dental, Vision, 401k, and more!

Job Summary:

As a Customer Service Professional, you’ll provide 5 Star Guest Services to current and future guests, as well as, partners, their guests, and employees.

You’ll develop business, retain, and services clients in the geographic region.

If you’re a highly gifted, experienced, and dedicated Customer Service Professional, Sales Rep, or Client Service Associate, this position is for you!

The responsibilities of the Guest Services Concierge Agent job:

• Ensures each and every guest entering the facility has an exceptional experience
• Answers incoming guest telephone calls in a courteous and professional manner
• Possesses and maintains thorough knowledge of the hospitality industry as assigned
• Negotiates agreements with guests
• Opens and closes contracts; ensuring all required client paperwork is complete and accurate
• Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
• Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in-person
• Understands and communicates information regarding the company products, services, and policies to new and existing clients
• Use company-wide programs, sales development, prospecting projects, guest events, and reporting for group business development
• Achieve monthly, quarterly, and annual revenue goals as outlined
• Work evenings, weekends, and holiday work hours as required

Essential:

• Ability to and proven track record of management of guest services effectively and successfully
• Ability to work individually or within a team environment
• Ability to work a flexible schedule including weekends, evenings, and holidays
• Ability to maintain and project professional behaviors towards guests and associates
• Excellent guest service skills
• Excellent written and verbal communication skills

REQUIREMENTS

Minimum Requirements:

• Ability to work individually or within a team environment
• High School Diploma or equivalent - 4 Year College Degree Preferred
• Must be a self-starter and proactive
• Excellent customer service skills; commitment to excellence and high standards
• Excellent written and verbal communication skills
• Good judgment with the ability to make timely and sound decisions

Physical Requirements:

• Ability to stand, walk, bend and reach for up to 8 hours
• Ability to lift a minimum of 45 lbs without assistance
• Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour