Guest Services Ambassador Details

Guest Services Ambassador

Extended Stay of America - Schaumburg, IL

Employment Type : Full-Time

Job Summary:

The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest experience.

Essential Job Functions:

Guest Relations:

• Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict

Operations:

• Inspect studios and public spaces daily according to company and brand standards
• Be able to respond effectively and according to procedure in times of emergency
• Ensure all policies and procedures are accurately followed at all times
• Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
• Respond to guest service calls efficiently and expediently
• Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
• Document work activity using the appropriate log and according to policy and procedure

Sales & Revenue:

• Executes the lead management process and completes all sales and marketing objectives as established by supervision
• Review Studio Inventory daily to ensure maximization of studio revenue
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
• Follow revenue management guidelines as directed by supervision

Additional Duties:

• Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
• Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
• All other duties as assigned by supervision

GSA’s are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM’s employees to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces