Guest Service Representative/Night Auditor Details

Guest Service Representative/Night Auditor

Holiday Inn Express & Suites Fort Mill (I-77 exit 85) - Fort Mill, SC

Employment Type : Full-Time

Looking for great customer service.

We are currently looking for someone who is a fast learner. The job entails greeting all of the walk-ins customers along with answering the phone and directing them to the desire area.

• Performing all check-in and check-out tasks
• Informing customers about payment methods and verifying their credit card data
• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.

• Keeps records of room availability and guests' accounts
• Computes bill, collects payment, and makes change for guests
• Makes, confirms, and cancels reservations
• Posts charges such as laundry, faxes, copies to guest room ledger
• Must be knowledgeable of all in-house services and be able to assist customers when questioned.
• Room directions along with hotel outlets along with hours of operation must be explained to all customers.
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Types: Full-time, Part-time

Salary: $11.00

**We are looking for prospective candidates with open availability (preferably with no other employment obligation). Candidate must be available to work anytime between the hours of 7a-11pm. Also, if you're looking to work Night Audit a couple nights a week (11pm-7am), please apply.**

(PREFERABLY CANDIDATE WITH NO OTHER OBILIGATION). IF THIS SOUNDS LIKE YOU PLEASE APPLY. ***

NO PHONE CALLS PLEASE

Job Type: Part-time

Pay: $11.00 per hour

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Typical start time:

• 11AM

Typical end time:

• 7PM

Work Remotely:

• No