Guest Service Representative/Night Auditor Details

Guest Service Representative/Night Auditor

Newport Hospitality Group - Charlotte, NC

Employment Type : Full-Time

The Guest Service Representative/Night Auditor is responsible for representing the property’s service commitment to guests. Must have FOSSE experience. He or she is to assist our guests efficiently, courteously and professionally in all front office related functions to maintain company standards of service and hospitality. To perform all tasks according to the Brand’s Minimum Performance Standards. He or she handles guest’s check-in and checkout, reservations when required, incoming telephone calls and maintains status of rooms. The Guest Service Representative fulfills the duties of the traditional desk clerk position with greater emphasis on service to the guest and up selling of hotel services. The ideal individual for filling this position is a vibrant, “upbeat”, and outgoing person who can relate to guests appropriately and handle their needs efficiently.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 3 years (Required)
• Front Desk: 1 year (Required)

Work Location:

• One location

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place