Guest Service Representative Details

Guest Service Representative

Homewood Suites by Hilton- Agoura HIlls - Agoura Hills, CA

Employment Type : Full-Time

Job Title: Guest Service Representative
Department: Front Desk
Company: Dimension Development
Reports To: Front Office/Operations Manager

Job Purpose:

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and track incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box.
• Other duties as assigned.

Job Skills:

Speak clearly and listen carefully.

Use personal judgment and specialized knowledge to give information to people.

Communicate well with many different kinds of people.

Change easily and frequently from one activity to another such as from typing to, to searching in a directory, to using a telephone.

Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:
Education HS Diploma or equivalent.
Experience Minimum 1 year hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications N/A'
'
COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location