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Guest Service Agent Job In Best Western At Troutville, VA

Guest Service Agent Details

Best Western - Troutville, VA

Employment Type : Full-Time

We are looking for Guest Service Agents to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Agent? Guest Service Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will provide guest services and maintain our image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in as well as any special requests provided when possible
  • Oversee check-in and check-out procedures, including reservations and financial transactions in a timely and accurate manner
  • Promptly address guests’ requests and let them know they always come first
  • Actively listen to and resolve complaints in a fashion you would wish to treated if you were staying in our establishment
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular clients

Skills

  • Hands-on experience with Hotel software is a plus
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Related keywords: customer service, hotel

Job Types: Full-time, Part-time

Pay: $10.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekends

Work Location:

  • One location

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Plastic shield at work stations
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Posted on : 3 years ago