We are looking for Guest Service Agents to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Service Agent? Guest Service Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. If you have previous hospitality experience we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will provide guest services and maintain our image by answering guests’ requests and making sure our visitors are satisfied.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in as well as any special requests provided when possible
- Oversee check-in and check-out procedures, including reservations and financial transactions in a timely and accurate manner
- Promptly address guests’ requests and let them know they always come first
- Actively listen to and resolve complaints in a fashion you would wish to treated if you were staying in our establishment
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular clients
Skills
- Hands-on experience with Hotel software is a plus
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Related keywords: customer service, hotel
Job Types: Full-time, Part-time
Pay: $10.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends
Work Location:
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
- A job for which people with disabilities are encouraged to apply
Benefit Conditions:
Work Remotely:
COVID-19 Precaution(s):
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place