Grocery/Freight Lead Clerk Details

Grocery/Freight Lead Clerk

WinCo Foods - Fort Worth, TX

Employment Type : Full-Time

About Us:Join our Winning Team today and start your ownership journey!
WinCo Foods is a family of 20,000+ employee-owners, with 126 grocery stores and our own distribution and transportation network operating across 10 states in the American West, Pacific Northwest and Southwest. As the Low Price Grocery Leader we believe that we make the lives of our customers and employee-owners better and we do it by focusing on the people and communities where we operate.
WinCo Foods began in 1967, in Boise, ID, under the name Waremart, operating stores under the name until 1999, when the name was changed to WinCo Foods, short for Winning Company.
In 1985, after a group of senior employees purchased a majority interest in the company, they made the momentous decision to give WinCo Foods employees a real ownership stake. The WinCo Foods Employee Stock Ownership Trust (ESOP) was born, creating what has now become the third largest Employee-Owned company in the United States.
Today, WinCo Foods is well known and beloved for its everyday low-prices and engaged employee-owners across our service areas, encompassing 126 stores throughout Washington, Idaho, Nevada, California, Oregon, Utah, Arizona, Texas, Oklahoma and Montana.
Here’s the best part: The day you start at WinCo Foods is the day you start building your ownership stake! (available at most locations, check the locations Summary Plan Description)
Providing for your future self – While you may not think so today, the WinCo Foods ESOP is a path to financial security. Think about this: to date, we have more than 500 millionaire employee-owners, with hundreds more close behind!
The formula is simple: work hard and the better you do, the better your location does. The better your location does, the better the company does. The better the company does, the better our ESOP does. You get an annual gift of stock equaling 20% of what you make each year. After six years, it’s all yours, no matter what. (ESOP available at most locations, check the locations Summary Plan Description)
You can own a grocery store! How cool is that? Work hard, stay focused and it may just support you for the rest of your life!
In addition, WinCo Foods also offers great Healthcare at very low cost, career advancement opportunities, paid vacation and sick leave, and competitive wages.
So what are you waiting for? Apply now!Overview:Job SummaryAssist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Consistently provides world class customer service to internal and external customers. Performs other related work.
Typical Duties and Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). **Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
• Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
• Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
• Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
• Assists immediate supervisor as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.
• Performs other duties as assigned or needed.

Requirements

• High School Diploma or equivalent

• Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
• Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
• Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
• Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
• Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
• Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
• Perform primary duties efficiently and accurately with honesty and integrity.

• Consistently provide world class customer service to internal and external customers.
• Work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays as scheduled or required.
• Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
• Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
• Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
• Properly handle food products per State and County laws, and WinCo standards.
• Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
• Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
• Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
• Understand state & federal regulations if certification is needed.
• Perform primary duties efficiently and accurately.

• Must be at least 21 years old
• Food Handlers Certification (Per State Laws)

• Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.