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GPO Senior Operations Job In Bank Of America At Charlotte, NC

GPO Senior Operations Consultant Details

Bank of America - Charlotte, NC

Employment Type : Full-Time

Job Description:

This position supports Global Payment Operations, which facilitates the processing of Wire and ACH payments at Bank of America. The candidate will have responsibility for a variety of data analysis, workforce capacity planning, forecasting, and other activities in support of our global operations teams.

Global Payment Operations (GPO) plays a key role supporting Wire and ACH payment processing at Bank of America. This position supports GPO’s Chief Operating Officer (COO) team, which has responsibility for a variety of reporting, data analytics, workforce capacity planning, business resiliency, and business support management activities in support of our global operations teams.

Key Responsibilities:

  • Support volume forecasting and workforce capacity planning for global operations teams involved in a wide range of payment processing functions

  • Perform complex data analysis to answer business questions

  • Communicate and present analysis to senior leadership within operations

  • Establish strong relationships with internal business partners in operations, technology, and finance

  • Perform reconciliation of data between different systems of record

Required Skills:

  • Experience manipulating / analyzing / working with large data sets

  • Experience with common business intelligence tools for reporting and analysis

  • Strong attention to detail; exercise strong quality control over own work

  • Ability to balance multiple needs, requests and goals

  • Knowledge of Microsoft Office products, with a high proficiency in Excel

  • Strong quantitative and analytical abilities (turn data into actionable information)

  • Ability to communicate effectively across multiple audience levels

  • Ability to work effectively with others in a collaborative environment

  • Ability to learn and adapt quickly in a fast paced environment

Desired Skills:

  • Business knowledge around international or US payment activity (Wire and ACH)

  • Experience performing workforce capacity planning and activity-based costing analysis

  • Experience with statistical forecasting and linear regression models

  • Experience with Bank of America Model Risk Management (MRM)

  • Experience writing SQL for data extraction, mining, and manipulation

  • Experience with SAS, Tableau, Microstrategy, and/or Business Objects

  • Project Management experience

  • Strong Leadership Skills

  • Candidate typically has over 5 years relevant experience

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Posted on : 2 years ago