Company Description
What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
Job Description
Our client is one of the world’s largest telecommunication companies. They have a culture that thrives on collaboration and creativity, which creates a great place to work. They empower people to push the limits of what’s possible, driving groundbreaking innovation each and every day.
We are looking for a Dialogflow Developer to join our strong and ambitious team and to contribute to our projects.
- Provide designs, specify information systems solutions, and the highest level technical direction in the development of new or existing applications to solve basic to complex problems or enhancements.
- Provide the highest level of analytical consulting and leadership in identifying and implementing new uses of information technologies to assist the client areas and company in meeting their short-term business goals and long-term strategic objectives.
- Direct and monitor less experienced resources and coordinate development tasks for any scope project.
- Prepare and manage the technical component of project plans.
- Confer with other Development, operations staff, and Technology staff in overall systems development direction from technical analysis to user acceptance testing.
- Prepare and review test data and execute detailed test plans. Complete any required debugging.
- Prepare thorough, clear technical and functional specifications and update systems documentation.
- Identify risk-related issues needing escalation to management.
- Maintain customer's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Qualifications
- 4+ years of Professional Experience with chatbots developing
- Must have experience with Genesys Cloud
- 3+ years of experience with Google Dialogflow
- Must have completed a minimum of one Chatbot/IVR integration Project Life Cycle using Google Dialog Flow from an end to end delivery perspective
- Good Knowledge of REST web services and Microservices implementation
- Experience with Cloud Primitives
- Experience on NLP/NLU
- Experience using Git, Jenkins, Jira, and Confluence
- Contact center/IVR Architecture and experience will be an advantage
- Strong experience in Genesys solutions, its products, and technologies
- Experience with Agile methodologies
- Experience in developing Routing and IVR workflows using Architect tool of Genesys Cloud
- Familiar with application development software and hardware platforms
- Proficiency with personal computers as well as pertinent project management, word processing and spreadsheet software
Additional Information
We offer
- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible work schedule with a possibility for teleworking
- Corporate, social and cultural events