DescriptionTitle: Front Desk Coordinator
Department: East West Urban Management
Wage Category: Non-Exempt
Hourly Wage: $16.00 - $17.00 base on experience
Reports to: Assistant General Manager
Subordinate staff: None
Other internal contacts: Front Desk Coordinators, Maintenance, Accounting, Concierge
External contacts: Owners, Residents, Guests, Real Estate Professionals, Contactors
Job Summary:
The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.
Job Duties:
- Answering telephone
- Provide general building information
- Direct calls to other departments
- Packages
- Log all income package
- Mark package with unit number & date clearly & visibly
- Place on shelf in package room under appropriate floor number
- Record package in package log; date, name, carrier, phone number
- Call all residents that received packages
- Key Control
- Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
- Ensure individuals that receive our keys are filling out the key log
- Take ID of individual that is checking key out
- Have individual sign out once they have returned keys
- Place keys back in key bank promptly once returned
- Scheduling Real Estate Showings
- Have owner fill out Broker Key Release
- Only allow scheduled showings that have faxed in authorization access to building and keys
- Scheduling Moves
- Fill out Move Check list
- Have resident sign Moving Agreement
- Ensure proper insurance is received from moving company
- Contact / schedule Move Monitor
- Building Walks
- Use TourPro system for routine building walks
- Act upon general housekeeping needs at front desk, lobby & 8th floor
- Monitor Club Room amenities
- Stock coffee machine and condiments
- Ensure all electronics are operational; TV’s, DVD, Computers, Printer
Job Environment:
Front Desk, Package Room, Club Room, and loading dock areas
Job Specifications:
- Knowledge of basic Microsoft applications
- Ability to fax, copy, scan
- Ability to lift heavy packages
- Must be proficient in English language
- Ability to communicate effectively both written and verbal
Minimum RequirementsMinimum Qualifications:
Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.