Glass House PT Front Desk Agent Details

East West - Denver, CO

Employment Type : Full-Time

Description

Title: Front Desk Coordinator

Department: East West Urban Management

Wage Category: Non-Exempt

Hourly Wage: $16.00 - $17.00 base on experience

Reports to: Assistant General Manager

Subordinate staff: None

Other internal contacts: Front Desk Coordinators, Maintenance, Accounting, Concierge

External contacts: Owners, Residents, Guests, Real Estate Professionals, Contactors


Job Summary:

The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.


Job Duties:

  • Answering telephone
  • Provide general building information
  • Direct calls to other departments
  • Packages
  • Log all income package
  • Mark package with unit number & date clearly & visibly
  • Place on shelf in package room under appropriate floor number
  • Record package in package log; date, name, carrier, phone number
  • Call all residents that received packages
  • Key Control
  • Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
  • Ensure individuals that receive our keys are filling out the key log
  • Take ID of individual that is checking key out
  • Have individual sign out once they have returned keys
  • Place keys back in key bank promptly once returned
  • Scheduling Real Estate Showings
  • Have owner fill out Broker Key Release
  • Only allow scheduled showings that have faxed in authorization access to building and keys
  • Scheduling Moves
  • Fill out Move Check list
  • Have resident sign Moving Agreement
  • Ensure proper insurance is received from moving company
  • Contact / schedule Move Monitor
  • Building Walks
  • Use TourPro system for routine building walks
  • Act upon general housekeeping needs at front desk, lobby & 8th floor
  • Monitor Club Room amenities
  • Stock coffee machine and condiments
  • Ensure all electronics are operational; TV’s, DVD, Computers, Printer

  • Job Environment:

    Front Desk, Package Room, Club Room, and loading dock areas


    Job Specifications:

    • Knowledge of basic Microsoft applications
    • Ability to fax, copy, scan
    • Ability to lift heavy packages
    • Must be proficient in English language
    • Ability to communicate effectively both written and verbal


Minimum Requirements

Minimum Qualifications:

Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.

Posted on : 3 years ago