Employment Type : Full-Time
Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership-that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!
Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.
Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
POSITION SUMMARY:
ESSENTIAL JOB FUNCTIONS:
Assess technician skills and abilities and dispatch work accordingly
Effectively monitor and adjust workflow to ensure efficient daily throughput
When necessary coordinate work flow with other departments to ensure on time delivery and customer expectations are achieved.
Monitor monthly trends to delivery goals and manage/lead team to achievement
Continually develop and train technicians through ongoing coaching, guidance and feedback
Ensure the shop is clean and organized daily and monitor the location and care of shop tools.
Meet with Delivery Manager and Delivery Advisors twice daily to provide status updates on progress of deliveries and overall shop operations.
Support Shop Manager with hiring, training, motivating, counseling, and monitoring the performance of all service department techs.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints.
Direct technicians on proper document processing.
Follow up on parts department orders to ensure parts availability.
Attend all required training and company meetings
Additional responsibilities as requested or required
QUALIFICATIONS and EXPERIENCE:
One year of supervisor experience preferred
Valid Driver’s License and clean driving record.
Ability to effectively handle multiple tasks simultaneously during high pressure situations
Ability to read and comprehend instructions and information
Must have excellent supervisory and managerial skills
Must have excellent customer service and communication skills, both verbal and written.
Ability to speak, read, write and comprehend English
EDUCATION:
High School Diploma or equivalent