Employment Type : Full-Time
Posh Paw Pet Resort is looking for an exceptional General Manager to Join Our Pack! Job Duties / Essential Functions: · Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services. · Collaborate with corporate on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.) · Ensure the cohesiveness of all aspects of pet care services and cross training where necessary. · Manages all staff at center: recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary · Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget. · Manages center payroll and ensures that payroll is approved in a timely manner · Works with Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices. · Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies. · Prepares and delivers annual performance reviews to team members on a timely basis. · Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort. · Resolve any and all customer and staff complaints. · Actively manages center’s social media accounts through weekly postings and replying to customer comments. · Creates, implements and executes on local marketing programs to acquire new customers and grow sales. · Attends community events and partners with local businesses to promote Collierville Canine Club services. · Maintains appropriate inventory of supplies; reorders and restocks as necessary. · Monitors and manages all computer systems located in the center. · Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates. · Utilizes financial reports and statistics. · Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance. · Ensures that bank deposits are completed as needed. · Promotes and markets programs and services in the surrounding community. · Assists other team members as needed. · Performs other duties as assigned. Skills and Experience: · BS/BA is a plus. · Must be a passionate team player and a strong motivator. · Must have strong background in driving performance excellence through strong people management. · Five plus years in Pet Care/Veterinary services, Hospitality, service and / or retail environments. · Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public. · Proficiency in computer applications including Microsoft Office Suite and database applications. · Ability to multi-task with strong time management skills. · Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines. · Excellent oral presentation, writing, and analytical skills. · Strong interpersonal, communication, and motivational skills. · Must have exceptional strong customer service experience and skills. · Veterinary, boarding and/or grooming experience required. · Must have experience in managing inventory and accounts payable. Physical: · Must be able to work evenings, weekends and holidays. · Must frequently lift 40 pounds. · Must be able to be on feet eight hours per day. · Must be able to stand, walk and climb stairs frequently. · Must be able to work on computer system and work multi-line telephone. · Must be able to handle dogs on leashes. · Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions Job Types: Full-time, Part-time Pay: $45,000.00 - $60,000.00 per year Benefits: Schedule: Ability to commute/relocate: Experience: Work Location: One location