General Manager
Employment Type : Full-Time
General Manager National Corporate Housing is looking for an experienced General Manager. This individual will be responsible for overseeing the day to day sales and operations in the office. With their leadership the office will achieve financial success, build a strong market presence and continued customer loyalty. The selected person needs to have strong business and sales acumen, a desire to develop the members of a team, a professional image, strong communication and customer service skills. This office will be located in the Charlotte area. National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers, National is sought out by and maintains strong strategic alliances across multiple business industries including, engineering, construction, technology, consulting, insurance, government agencies and government contractors, professional sports and entertainment. Responsibilities: - Achieve year-round profitability of the market
- Hire, manage and develop high-potential associates
- Lead, manage and hold sales and operations team members accountable
- Drive the success of the business development team including outside sales people
- Attend sales calls and make presentations
- Achieve guest satisfaction survey score goals
- Review client and guest relations issues and resolve when necessary
- Perform periodic inspections to make sure inventory is up to standards
- Gain market visibility and market share for Company
- Participate in industry and local market networking opportunities
- Build local property partnerships and negotiate fees, terms, and rental rates
- Develop and implement short- and long-term strategic plans aligning with organizational goals
- Ensure market is consistent with Company standards and policies
- Management of budgets and P&L, including full participation of the budget preparation process
- Review and/or acquire new housing inventory as needed
- Perform periodic inspections of housing to make sure inventory is up to standards
- Maintain appropriate marketing materials for market through collaboration with marketing team
- Other duties as assigned
Requirements: - Must be a fast paced, independent, motivated self-starter with a drive to succeed
- Proven history of success managing both sales and operations focused team members
- Strong communication and presentation skills
- Bachelor’s Degree is ideal
- Management experience in relocation, hospitality, property management, corporate housing, travel or real estate is a plus
- Excellent customer service skills
- MS Office, Word, Outlook, Excel
- Some travel may be required
All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions. Benefits: - Competitive Compensation plus performance-based bonus
- $90,000- 120,000 base salary
- Annual Performance based bonus of up to 10% of the Market’s Net Income dependent on achievement of KPI’s
- Annual Performance based bonus of $15,000 based upon achievement of company KPI’s
- Work in office 5 days per week first year, then flex schedule is optional after one year of employment
- Health, Dental and Vision insurance
- 401K plan
- Paid time off
- Wellness program
- Flexible spending accounts
Fair Labor Standards Act (FLSA): Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status