General Manager Details

General Manager

Catch Hospitality Group - New York, NY

Employment Type : Full-Time

HIRING FOR ASPEN, LA, & NYC

THE COMPANY

Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two decades building CHG into one of the country’s most successful restaurant management companies. Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency specializing in the creation of high level, turnkey experiences for brands across the entertainment, fashion and lifestyle industries.

In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent 30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta, the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.

THE POSITION

GENERAL MANAGER

THE PERSON

Catch Hospitality Group is seeking a highly adaptable leader for General Manager. The ideal candidate exemplifies all of the following:

Spark Plug

That person in the room you feel compelled to meet. They wake up like this, they go to bed like this, this is who they are with no filter. This person thrives in a dynamic, fast-paced environment.

Relentlessly Kind

Kindness is as natural as breathing air. This person can’t help but make others feel genuinely appreciated, seen, and heard in their presence. Passionate & high integrity leader.

Active Listener & Effective Communicator

This person welcomes candor & is” an ears in, phone down” active listener. They know the importance of messaging & can effectively communicate with all levels of staff.

Head Coach

Knows the players, knows how to motivate them, how to challenge them, how to inspire them to level up. Plays to win. Has a bias for the importance of talent and training, and is able to build meaningful relationships grounded in trust with a diverse team.

Talent Scout

This person has the ability to identify humans and help them shine.

Non-Negotiable Standards

Bespoke eye for detail. E V E R Y detail counts. Relentless focus on improvement and raising the bar. Balances inspiration and accountability.

Opportunist & Executor

Best is never enough, it’s tomorrow’s 2nd place. This person has the intellectual horsepower/problem solving ability to identify issues & implement change before the next shift. Balances scrappiness with finesse. Leans in harder when times are good.

Humility Endurance

This person has the humility of a pro baller committing to go back to college to play for the next 4 years. Every day is the 1st day. This person has the patience & adaptability to be an active student again despite having already gone pro.

Insatiable Appetite to Learn & Grow

If you’re comfortable, you’re not growing. Learning means living in the state of slight discomfort & this person thrives on that edge. Eager to take on new challenges with open-mindedness, respecting team, peers, and leaders. Can think high and low.

THE ROLE

• 
  Execute the brand vision

• Execute the brand vision

• Execute the brand vision

• Provide leadership, mentorship, communication and support to all team members.

• Act as a “servant leader” to drive a culture of service excellence, pride and hospitality throughout the business.

• Drive financial performance, operating standards, hospitality and overall execution within the venue.

• Focus heavily on recruitment, engagement and retention of staff at all levels and instill an “always be recruiting” mentality in the team. Continue to build out a world-class team to support business growth.

• Liaison to Corporate.

• Business partner with The Executive Chef.

• Brand ambassador in the community.

THE QUALIFICATIONS

• Proven success rising through the ranks of hospitality organizations known for their brand, service and customer loyalty.

• Exposure to high-growth brands while reporting into senior management.

• Possess GM level operational experience at a relevant hospitality company for a minimum of 3 years.

• Previous experience as a leader or critical opening team member of a $15M+ restaurant.

• Experience launching, scaling and improving operations.

• Strong floor presence with a detailed understanding of Front of House operating procedures.

• Proven leader capable of mentoring other leaders through a combination of inspiration and accountability.

• Ability to leverage strong personal network of hospitality talent.

• Servant Leadership mentality with the ability to quickly adapt to a strong and established vibe driven culture.

• Proven commitment to supporting team at all levels.

• Highly intuitive, problem solving nature – able to identify operational issues and create solutions.

• Demonstrated success with exceeding financial, customer and employee engagement/retention goals.

• Experience with state & city specific general permits & compliance; Oversee facilities

REPORTING

The General Manager will report to the Director of Operations, CFO & Partners