General Manager Details

General Manager

MOD Pizza - Naperville, IL

Employment Type : Full-Time

Summary

As a MOD Pizza General Manager, you directly contribute to the success of the MOD community by leading a team of MOD Squad members to maintain and deliver the MOD commitment for their customers. This is a position that requires business savvy, a high level of accountability, a genuine love for people and a desire to share MOD's purpose with them. Success is not just measured through managing the store's financial performance, but just as importantly, on developing others and inspiring them to do their best to help the greater good. You will work beside and lead all aspects of your MOD team in-order to build and maintain the MOD experience. Your objective is to live, teach, and demonstrate MOD Pizza culture in all interactions with your Squad and Customers.

Key Responsibilities

We Engage & Inspire

We have GRIT, GENEROSITY, GRATITUDE & GROWTH
Share your knowledge with others to encourage and champion operational success
Celebrate store success with one another
We Select and Develop Outstanding Squad members, All-Stars, Captains, & AGMs

Interview potential new Squad members, utilize feedback from the AGM, and hire new Squad
Ensure every Squad member represents the MOD brand
Recognize and develop leaders who are willing and able to succeed in their new role (Captains, All-Stars & Squad)
Meaningfully connect with your Squad, inspire with a vision, instill confidence, guide them to make each other better, and share what's going on in the store (weekly development of team with measured results)
Recognize the Squad for their achievements and show how they bring value to MOD
We schedule/deploy our Squad effectively

Utilize forecasts to thoughtfully plan schedules
Schedule the right Squad to deliver outstanding customer experiences during peak and non-peak times
Provide the right Squad to complete prep accurately and on time
Pair Squad in training and All-Stars together with enough time to effectively train
We train and lead every MOD Squad

Create a sustainable training system utilizing all of MOD's training resources
Follow all food safety standards and procedures
Provide timely, honest feedback to the Squad, All-Stars, and newly hired Squad
Host great orientations, designate All-Stars, and facilitate cross-training
Pair Squad-in-training and All-Stars together with enough time to effectively train
Have continuous improvement mentoring moments with squad (positive feedback on performance, opportunities for improvement, conflict resolution, having the tough conversations, and decisive decision making)
Engage your Squad, build their confidence, reduce turnover, & build in check point
We deliver an excellent customer experience

Work lunch, dinner and weekends to know your business/customer trends/needs
Set the example of what an excellent memorable customer experience looks like showing MOD style - 4Gs
Ensure the fundamentals of hospitality (Friendly, Attentive, Speed & Accuracy) are consistently executed throughout the day and week
Ensure every Squad member is living the 5 Core Beliefs and the 4 Gs (Grit, Growth, Generosity & Gratitude)
Mentor in the moment when standards are not being met and celebrate when they are!
Be encouraging of your team even with the seas are rough! Celebrate successes!
Support the Squad with ensuring safe (food safety checks), delicious and consistent food quality
Conduct a mini Blue-Print daily (OLO, Food, Ops Make Line, Hospitality & Prep)
We lead a successful business

Involve your store in the community
Work with your DM to understand your CM% targets and work to hit them
Adhere to all Safety, Security and Cash Handling standards and procedures
Execute marketing tactics in store (i.e. fundraisers, signage)
Lead the Squad to engage our customers in loyalty programs
Support the Captains and AGM with understanding and managing to labor model
Support the Squad with food, kitchen, and other costs through shrink management
Inventory management, purchasing, and ordering
Control other expenses
Help drive increases in comp sales through engaged squad which leads to excellent customer experiences

Key Responsibilities continued

TEACH YOUR AGM IN PREPARATION FOR THEIR OWN POTENTIAL ROLE AS A GM

Hone the AGM's skills in performance management by mentoring the AGM on the following, while not allowing them to independently perform: Hiring, promotions, raises, terminations, and creation and communication of weekly schedules

Basic Qualifications

Tenacious spirit for owning their own business
Minimum of 6 months AGM experience or equivalent
Must have 2+ years of Restaurant Management and Direct Responsibility for P&L
Training, Developing, and Leading Teams
Ordering, Receiving, and Controlling Inventory

Preferred Qualifications

College Education in Business or Related Field may substitute a portion of required experience
Strong communication skills
High level of accountability

Physical Requirements

As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)
• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays and extended hours as business dictates
• Must be authorized to work in the United States

PERKS

Free meal each shift (50% off when dining with guests - off shift)
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.

COMMUNITY

Giving back is part of the MOD culture.

Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.

Bridge Fund

We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.

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