General Manager Details

General Manager

EB- Buffalo WW - Lawton, OK

Employment Type : Full-Time

POSITION SUMMARY: Set and achieve the highest standard in all areas of restaurant management including the employee experience, the customer experience, and financial results. The General Manager will oversee training and development of restaurant employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the restaurant and ensures all employees are performing their job responsibilities and are meeting company expectations.

KEY RESPONSIBILITIES:
Identify, interview, and hire great crew members that represent our core values and culture

Properly train and develop crew and hourly managers

Foster an environment of teamwork

Delegate tasks to team and provide follow-up/feedback

Hold team accountable for their performance; provide coaching and counseling as needed

Provide effective and open communication on goals during team meetings; recognize positive contributions.

Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store

Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures

Administer payroll procedures and ensure employees are paid accurately and on a timely basis

Ensure team provides fast, friendly, and accurate service

Effectively handle customer issues; continuously improve mystery shopper scores

Measure customer satisfaction and execute plan to improve both satisfaction and loyalty

Ensure product quality, store cleanliness, maintenance, and security standards are met

Increase comparable sales and deliver budgeted sales each period

Control cost of goods, variances, and inventories within the store

Prepare profit and loss statements

Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience

Ensure proper cash handling and deposit procedures are followed

Ensure appropriate inventory and ordering systems are in place

QUALIFICATIONS/SKILLS:
Excellent communication skills to connect effectively with customers and co-workers

Possess the ethics and positive attitude that support our values and culture

Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant

Ability to use a PC

Ability to understand financial reports

Strong time-management skills and ability to multi-task, prioritize, and organize

Ability to stand/walk for 8-10 hours per day

Available 50 hours per week; able to work flexible hours as necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed