Come join our amazing team!!Responsible for the overall management of the property to include but not limited to: profitability, guest service, associate satisfaction, product quality, risk management, and overall cleanliness and maintenance of the hotel property.
Experience:
- Minimum of 3 years’ experience as a General Manager in similar type & size hotel
- Proven track record of increasing profit (GOP) while exceeding Brand & Company goals for guest and associate satisfaction
- Local market experience preferred
- Marriott experience preferred
- Extended Stay experience preferred
Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Administers approved incentive programs
- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Audits departmental procedures and performance. Modifies procedures as needed.
- Monitors rooms inventory and merchandising procedures.
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager on Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Asset Management:
Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property
- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Area Director of Operations
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Guest Satisfaction/Public Relations:
Promotes guest satisfaction to obtain repeat business of leisure and business markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Human Resources:
Ensures associates are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels’ associates
- Ensures that all new hires are given the proper onboarding experience
- Ensures that staff is properly trained by their managers
- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with everyone
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
- Ensures that performance evaluations are being issued as required by corporate
- Encourages promotion from within, associate engagement and development through goal setting, associate training and participating in all Commonwealth mandated associate-focused initiatives
- Ensures hotel is following all Commonwealth policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
- Payroll processing and reconciliation
The ideal candidate for this position will have the following characteristics:
- Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
- Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
- Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
- Ability to multi-task
- Ability to communicate effectively, both written and oral
- Bilingual (Spanish & English) preferred, depending on market
- Ability to work the shifts required for the position
- Ability to learn and adhere to Brand & Commonwealth Hotels' standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software
- Ability to remain calm during stressful situations
- Ability to motivate and lead a team
- Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Skills/Qualifications
Education:
- Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
- Must possess and maintain a motor vehicle operator's license in good standing
- Brand General Manager certification preferred
Benefits:
- Quarterly Incentive Program
- Health, Dental & Vision Insurance
- Basic Term Life AD&D
- Flex Spending (125 Cafeteria Plans)
- Short & Long-Term Disability
- Voluntary Term Life AD&D
- 401(K)
- Travel Discounts
- Paid Vacation & Personal Days
- Paid Holiday's
- And Much More.
Commonwealth Hotels is an Equal Opportunity Employer and a Drug-Free Workplace.