Employment Type : Full-Time
Position: General Manager Purpose: Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for their restaurant. Focus: In addition to following standard Marco’s operating policies and procedures, main areas of focus include (but are not limited to): People ? Demonstrate and reinforce the Marco’s leadership behaviors and Our Values. ? Continuously develop all members of store team to the next level. ? Create an environment that promotes the Hoogland Foods culture and philosophies to retain our people. ? Source and interview all store employees to hire store team who embody the Marco’s Values, including a strong dedication to customer satisfaction. ? Develop and implement a plan, to decrease turnover and improve team member job satisfaction. ? Know, enforce, educate team members and managers on Hoogland Foods Handbook. ? Accountable for executing store performance management system including timely performance appraisals based on defined goals and objectives for the store. ? Accountable for ensuring that Marco’s is a world class operation. ? Conduct new employee orientations. ? Ensure schedule is properly executed. ? Lead the development and training of all store team members. ? Ensure training plan is in place and properly executed. ? Ensure effective communication (all training materials, product information, etc. are up to date.) ? Plan and coordinate leadership team meetings (SL, AM, GM). ? Administer all in-store team member benefits and payroll procedures, including reporting to Home Office Product ? Ensure standards are maintained for product quality, service speed and quality, cleanliness and sanitation. ? Ensure appropriate inventory par levels and ordering system are in place. ? Complete weekly inventory. ? Complete end of period inventory. Cleanliness and Sanitation ? Accountable for ensuring cleanliness standards. ? Maintain all physical aspects of the store, including landscaping, building maintenance, equipment, etc. Store Security and Safety ? Ensure all food safety requirements and practices are met. ? Ensure all security standards are met. ? Profit ? Create marketing plan (by leveraging LSM) and lead local store marketing and promotions to maximize sales potential. ? Increase same store sales period over period. ? Control cost of goods, variances, and inventories within the store. ? Schedule to build sales using our 12 days of marketing philosophy. ? Ensure proper cash handling procedures are followed. ? Customer Service ? Exceed guest expectation. ? Effectively handle customer complaints/issues. ? Measure customer satisfaction and execute plan to improve both satisfaction and loyalty. Management ? Ensure product quality, service and cleanliness standards are met. ? Accountable for all sales and labor projections. ? Accountable for creating store Action Plans to continuously improve the business. ? Accountable for weekly KPIs ? Provide clear goals for store and updates for how they are being achieved. ? Conduct weekly manager meetings with SL/AM. Compliance ? Ensure proper security and verification procedures are met when handling deposits and the contents of the safe. ? Maintain records for safety and appropriately documents contributions and performance in personnel file. Send to Home Office as necessary. ? Ensure that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.