Geek Squad Apple Consultation Professional Details

Geek Squad Apple Consultation Professional

Best Buy - American Fork, UT

Employment Type : Full-Time

A Geek Squad Apple Pro Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

Job Responsibilities include:

• Apple Pro Consultation Agent manages the Client's services experience from check in thru check out.
• They are responsible for "aligning" with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.
• Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations.
• Monitor the reservation queue throughout the day to make sure all Clients are being helped
• Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)
• Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots
• Manage the shipping and receiving process for the Precinct
• Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager
• Ensure functionality of consultation stations and Client area is stocked with necessary collateral

• Experience actively using and learning about customer electronics
• Ability to work successfully as part of a team
• Strong ability to prioritize and multi-task in a fast-paced environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

• High School diploma or equivalent
• 1 year of retail or customer service experience
• 1 year of experience diagnosing or repairing electronics

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

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