Full Time Support Associate Details

Full Time Support Associate

Tory Burch - Clarksburg, MD

Employment Type : Full-Time

As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities.

JOB DESCRIPTION
RESPONSIBILITIES

Operational Excellence

  • Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
  • Accurately process all POS transactions and capture of customer information.
  • Have a proper understanding of the radio communication and all technology tools used in the store.
  • Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
  • Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Assist with store maintenance needs and supply ordering.
  • Meet deadlines – IMRDs, damages, transfers, charge sends, etc.
  • Properly print tickets in WebIM.
  • Protect our assets by adhering to all loss prevention policies and procedures.
  • Detail oriented with ability to multi task and prioritize work to produce desired outcomes

Be Buddy/Team Player

  • Model behavior that reflects the company’s core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Identify opportunities to support the team in delivering a transformational experience.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Support the Customer Experience

  • Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
  • Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
  • Assist when necessary with operational activities.
  • Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
  • Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette.
  • Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
  • Assist with fitting room activities (sizes, returning merchandise to floor).
  • Answer the telephone using proper telephone etiquette.

Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
  • Leverage in-store technology to ensure every customer’s experience is transformational.

PRIOR EXPERIENCE NEEDED

  • 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus

REQUIREMENTS

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Occasional overnight travel may be required.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Posted on : 3 years ago
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