Full Time Support Associate Details

Full Time Support Associate

Tory Burch - Clarksburg, MD

Employment Type : Full-Time

As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities.

JOB DESCRIPTION
RESPONSIBILITIES

Operational Excellence

• Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
• Accurately process all POS transactions and capture of customer information.

• Have a proper understanding of the radio communication and all technology tools used in the store.
• Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
• Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
• Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
• Assist with store maintenance needs and supply ordering.
• Meet deadlines – IMRDs, damages, transfers, charge sends, etc.
• Properly print tickets in WebIM.
• Protect our assets by adhering to all loss prevention policies and procedures.
• Detail oriented with ability to multi task and prioritize work to produce desired outcomes

Be Buddy/Team Player

• Model behavior that reflects the company’s core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Identify opportunities to support the team in delivering a transformational experience.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Support the Customer Experience

• Greet and connect with the customer by offering beverages, providing iPads, and answering questions.
• Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
• Assist when necessary with operational activities.
• Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
• Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette.
• Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
• Assist with fitting room activities (sizes, returning merchandise to floor).
• Answer the telephone using proper telephone etiquette.

Represent the Brand

• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
• Leverage in-store technology to ensure every customer’s experience is transformational.

PRIOR EXPERIENCE NEEDED

• 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus

REQUIREMENTS

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
• Occasional overnight travel may be required.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No