POSITION PURPOSE / SUMMARY STATEMENT
The Head Coach oversees all aspects of the day-to-day operations of the store including sales, customer service, recruiting and training, coaching, and maintaining store standards. Supervises and manages all employees, including enforcing company policies and procedures and corporate directives. Responsible for performance management of all direct reports. Maintains effective corporate office business partner relationships.
SUPERVISORY RESPONSIBILITIES
- Assistant Head Coach, Team Lead, Team Player, Stock Associate (if applicable).
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignments.
- Perform opening and closing tasks such as ensuring products are visually appealing and shoppable for excellent customer experience.
- Coach team members on sales strategy, presentation of product information and general customer service to uphold exceptional customer experience.
- Greet and assist customers, answer customer questions, and guide product selection to provide excellent customer service.
- Confirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessary.
- Maintain store appearance throughout business hours by restocking merchandise shelves, folding apparel and organizing shoe displays.
- Receive and inspect merchandise from the distribution center by counting and opening each box to ensure accurate number of products.
- Approve employee hours for payroll electronically and distribute paychecks.
- Audit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategy.
- Recruit new talent to meet the store’s coverage and demographic needs by reviewing resumes through Success Factors (applicant tracking system).
- Complete onboarding procedures (such as approving wage rate, ensuring all HR documents and training have been completed, etc).
- Enforce HR policy and procedures to ensure adherence, completing, the appropriate HR forms as needed.
- Complete employee performance reviews to ensure they are accountable for job expectations.
- Interacts with all levels throughout organization including employees and outside vendors.
KNOWLEDGE, SKILLS & ABILITIES:
- Exceptional customer service skills.
- Knowledge of basic principles and processes for providing excellent service, which includes needs assessment, meeting quality standards and evaluation of customer satisfaction.
- Knowledge of methods to promote and sell athletic footwear and apparel. This includes strategies on achieving expected sales goals.
- Knowledge of the processes of recruitment, selection, training, coaching and development of personnel.
- Skilled at communicating orally, verbally and in writing to staff and upper management
- Skilled at supporting customers before and after they buy merchandise; ensuring each customer receives an enjoyable experience.
- Skilled at teaching, instructing, and directing to develop specific skills towards achieving a specific goal.
- Able to make sound decisions that benefits the organization and uses judgment to properly execute organizational goals.
- Able to manage one’s own time and the time of others sufficient to ensuring store tasks are completed by their due dates.
- Able to recognize and assess problematic situations, and devise an appropriate and effective solution to include but not limited to the following:
- Team member conflicts
- Customer dissatisfaction with service or products
- Product inventory discrepancies
- Applying visual directives
CORE COMPETENCIES:
- Build a Great Team – Leadership
- Communicates Effectively – Leadership
- Connects with the Customer – Leadership
- Cultivates Collaboration – Leadership
- Delivers Results Effectively – Leadership
- Influence and Inspire – Leadership
- Innovative – Leadership
- Job Expertise – Leadership
- Set Direction – Leadership
- Shows Great Judgment – Leadership
MINIMUM QUALIFICATIONS
EDUCATION/EXPERIENCE:
- 3-5 years’ retail management experience
- Sporting or athletic industry preferred
- Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customers.
- Manual dexterity required.
- Mostly standing, walking, bending, frequent lifting.
WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
Works with the public in an indoor location that is clean, orderly, properly lighted, and ventilated. Noise levels are considered moderate.
Job Type: Full-time
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay:
Experience:
- Customer service: 3 years (Required)
- Leadership: 3 years (Required)
Work Location:
Work Remotely: