Employment Type : Full-Time
At Kohl’s Stores, you’ll belong to a team that accepts everyone, works hard to help each other succeed, and takes the time to celebrate their wins. Why Kohl’s? -Teamwork Culture: Enjoy a culture where we’re all in it together. -Shift Flexibility: Enjoy flexible shifts that fit your busy schedule with availability to work days, nights, and weekends required. We’ll work with you! -Associate Discount: Earn a 15% associate discount plus stackable coupons for all your holiday gift shopping! -Leaders Who Care: Be supported by leaders who know you, listen and help you succeed. -Top National Brands: We carry the top brands you know and love. ACCOUNTABILITIES “Smiles and Says Hi!” Greets all customers and associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer Able to learn and adapt to current technology to assist customer needs Delivers the highest level of customer service through effective problem solving Solicits, opens and activates Kohl’s Charge applications and loyalty programs Ensures that all cash handling procedures are done in accordance to policy and procedure Complete transactions accurately and efficiently while engaging customers Flexible and willing to cross-train and work in other areas of the store, as needed QUALIFICATIONS REQUIRED Ability to lift 50 pounds on an occasional to frequent basis Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis Adherence to Kohl's policy and procedures Regular attendance Effective verbal and written communication skills Basic math and reading skills, legible handwriting and attention to detail Ability to work as part of a team and interact effectively with others PREFERRED Prior retail experience Comfortable with the use of technology consistently while performing the required tasks