Employee Perks
- Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)
- Competitive compensation with opportunities for annual raises and promotions
- Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina
- An employee-focused, diverse, and member relationship driven workplace environment
Job Overview
Member Service Representatives provide members and potential members with a full range of Credit Union products and services; while processing financial transactions, explaining services, setting up new accounts and loans, responding to problems, and directing members to the appropriate person.
Major Responsibilities
- Receive and process as directed members financial transactions to include deposits; withdrawals; loan payments; money orders and transfers.
- Assist with Branch Office vault opening, closing and balancing procedures
- Follow all policies and procedures and service the members in a friendly, courteous and professional manner
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/equity loans, overdraft protection and credit card applications
- Identify opportunities to cross sell products and increase product penetration
Position Requirements
- High School Diploma or equivalent
- One to three years of similar or related experience
- Must be able to operate a PC and related software programs with accuracy and speed
- Active listening and outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone
EOE/AA/M/F/DISABILITY/VET
Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.