Employment Type : Full-Time
Job Description: What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Associate, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Availability must include Friday, Saturdays and Sundays Your day-to-day · Be the warm welcome that kicks off a memorable guest experience · Acknowledge Rewards Club members and returning guests, in person or on the phone · Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay · Handle cash and credit transactions · Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys. · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary · Take pride in your appearance and place as a brand ambassador · Always know what events and activities are on the day’s schedule · Jump into other ad-hoc duties when your colleagues need your help What we need from you · Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to · Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories · Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers · Flexibility - days, nights, weekend and holiday shifts are all part of the job · You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential · Experience - ideally, you’ll have spent at least one year in a front desk or guest service position · Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling Job Type: Full-time Pay: From $14.00 per hour Benefits: Schedule: Work Location: Work Remotely: Work Location: One location