Full time and Part Time - Sales Associate Details

Full time and Part Time - Sales Associate

ISLANDS HARDWARE GROUP, INC. - Savannah, GA

Employment Type : Full-Time

Part time Sales Associate for Islands Ace Hardware. Hardware/construction knowledge preferred.

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Some knowledge of electrical, plumbing, paint and/or construction is a plus.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Islands Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean, safe and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements
Willing to learn all services provided at the store to include glass cutting, key cutting, screen repair and propane refills.
Valid State ID

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.

Physical Demands
Standing, walking, bending, lifting (50 - 80 lbs) and climbing.

Locally owned Islands ACE Hardware, established in 2007 by Randy West, is located on Wilmington Island servicing Savannah and the surrounding Islands. Our Hardware store strives to offer customer service that exceeds any hardware or home improvement store in the region. We offer a great selection of merchandise that includes paint, gardening equipment, plumbing and electrical supplies, key and glass cutting, home handyman tools, house wares, extensive lawn and garden supplies, pool supplies and other items for your home, including a clothing and gift department. As a member of the nationwide ACE Hardware group of independent hardware retailers our mission is to deliver value-priced products with the highest level of customer care. The Wilmington Island store is one of over 5,000 ACE hardware stores across the nation.

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation