Full and Part Time Remote Customer Service Representative (AZ ONLY) Details

Full and Part Time Remote Customer Service Representative (AZ ONLY)

Cosmopolitan Medical Communications - Glendale, AZ

Employment Type : Full-Time

Start Date: 4/27/2022 (Orientation Day)

Training:

• Week 1: Thursday and Friday 10a-5:30p
• Week 2: Monday-Friday 10a-5:30p
• Week 3: Monday-Friday 10a-5:30p
• Week 4: Tuesday-Saturday 10a-5:30p

Pay: Starting at $16.00/ hour

Shifts Available: Candidates must have availability from 1pm-9pm, 2p-10p or 4p-1a Sunday availability is a MUST for this class.

**Due to this being a remote position, we require a private area with no distractions, and we do enforce video monitoring to ensure HIPAA compliance.**

POSITION PURPOSE

A Call Center Rep (Communication Specialist) acts as the voice and face of the company when interacting with callers. Their duties include being positive and upbeat, answering customer questions, resolving individual problems, handling complaints, and other transactions. Shifts can vary greatly depending on business needs. The Communications Specialist is expected to work with their direct manager to set personal goals and discuss specific duties. Specialist must learn an in-depth knowledge of all the company’s clients and services; they also must be up to date on changes or updates within the company.

Communication Specialist must be amazing, upbeat, vibrant individuals with inner charm and charisma and able to meet company standards for calls in areas such as quality, volume, and accuracy. This position also requires excellent interpersonal skills, as specialist will be required to interact with many different types of people.

In this role, you will serve as the first point of contact for our customers and patients delivering outstanding customer service through building strong rapport and providing appropriate solutions. The focus is primarily on answering a variety of inbound calls; identify and resolve caller needs by using strong judgment and vocabulary skills while providing accurate information.

Essential Job Functions (Tasks, duties, and responsibilities most important)

Integrity:

• Ability to follow and abide by all policies and procedures.
• Follow all regulations including HIPAA.

Accountability:

• Document outcomes and steps taken during dialogue.
• Update account databases as required.
• Respond efficiently and accurately, capturing messages following all proper procedures.
• Meet personal/team qualitative and quantitative targets and goals.

Customer Focus:

• Respond to callers in an upbeat, positive and professional manner that exceeds expectations.
• Managing large amounts of inbound calls in a timely manner.
• Delivery empathy; allowing the caller to be heard and understood.
• Build relationships with caller by taking the extra mile, creating a positive experience for each caller.

Continuous Improvement:

• Ability to navigate in several programs and screens.
• Meet, exceed and consistently maintain company standards and expectations.
• Recommend improvements in procedures and/or guidelines.

Effective Communication:

• Communicate using an affirming and energetic vocabulary with customers by telephone to provide information, take messages, answer questions and handle complaints.
• Engage in active listening with callers, confirming or clarifying information and diffusing upset callers as needed.
• Demonstrate excellent written and verbal skills.

Collaboration:

• Resolve conflicts/escalations to ensure satisfaction.
• Share best practices with coworkers
• Taking part in training and other learning opportunities to expand knowledge of company and position.

REQUIREMENTS

• One year customer service experience
• Excellent computer skills
• Bilingual (Spanish speaking) a plus!
• Exceptional internet browsing skills
• Ability to make strong judgment decisions
• Professional telephone etiquette
• Detailed oriented
• Ability to multi-task
• Adhere to HIPAA guidelines
• High School diploma or equivalent preferred but not required
• Ability to work overtime when business requires

OTHER SKILLS/ABILITIES

• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop rapport with patients and customers over the phone.
• Knowledge of medical terminology and procedures preferred

Communication Specialists earn a starting pay of $16.00 per hour. Benefits include paid time off, a 401k with a match of 50% up to 6% of your income, medical and dental insurance, voluntary benefits, paid training, incentives and bonus opportunities.

Please note applicants must be able to meet weekend availability, and must be able to pass a background and drug and nicotine screen.

HOW TO APPLY: We accept online applications only. Please go to https://cosmomed.com/job-openings-2/ to submit your application.

Job Types: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Work from home

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekend availability

Application Question(s):

• Are you available to work the full time training schedule?

Education:

• High school or equivalent (Preferred)

Experience:

• customer service/phone: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location