FT-Fulfillment Team Lead-Day
Lowe's - State College, PA
Employment Type : Full-Time
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Fulfillment Lead, this means:
- Picking and checking merchandise for customer pickup, delivery, and installer pickup.
- Being friendly and professional, and engaging customers as they enter the store, helping them find merchandise if needed.
- Engaging in safe work practices and encouraging others to do the same.
The Fulfillment Lead spends most of his/her time checking, managing, and fulfilling orders. These orders consist of online, pick up later, delivery, install and pro. As Fulfillment Lead, he/she provides supervision, coaching, and support to the Fulfillment Associates. This associate also assists by making recommendations to solve issues and by prioritizing work to meet customer needs.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
- Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
- Requires morning, afternoon and evening availability any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
- Ability to read, write, and perform basic arithmetic (addition, subtraction).
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smart phones and tablets.
- 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
- Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
- 6 months experience working in any department at a Lowe’s retail store.
- 6 months of experience in an administrative role processing and filing paperwork including invoices.
- 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).