Job Title: Center Store (Grocery) Lead
Department: Center Store (Grocery)
Reports To: Center Store (Grocery) Manager
Primary Purpose:
Assist the Center Store (Grocery) Manager in providing quality customer service within the Center Store (Grocery)
Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing
sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
Duties and Responsibilities:
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and
accurate customer service to create a positive shopping experience
- Courteous and helpful to other associates
- Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
- Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock
crew
- Ensure achievement of productivity goals of the stock crew
- Stock product in accordance with policies and guidelines
- Place only saleable merchandise on the shelves
- Maintain shelf allocations as indicated by the item tags
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in
accordance with policies and guidelines
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
- Maintain a complete understanding of and adherence to company guidelines, policies, and standard
practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the
Manager on Duty
- Ensure compliance with local, state, and federal regulations
- Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance
while adhering to the Food Lion dress code
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Qualifications:
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable
accommodations
Physical Requirements:
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits,
vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of
equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
Job Type: Full-time
Pay: $14.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Pittsboro, NC 27312: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location