Front or Back Desk Coordinator Details

Front or Back Desk Coordinator

Serenity Mental Health Centers - Lehi, UT

Employment Type : Full-Time

We are Serenity Mental Health, a fast-growing healthcare provider focused on helping patients live their best lives using the most advanced technology and research available. We are looking for a Front Desk Coordinator for our Salt Lake area offices. This role is critical to our mission of helping people take back their lives from depression and anxiety. You will be able to provide care and support to our patients through positive social interactions and by handling the administrative tasks necessary for them to receive the best care possible. We expect our employees to be patient focused and people-centric. This role is not about pushing papers and collecting payments, but is about the quality of the experience and truly helping people. This is a great opportunity to grow your career and make a difference for those who need it most. Prior medical experience not required.

Be Excited To

• Provide a friendly, responsive experience to patients both before and after their visit with the doctor
• Rotate through various responsibilities throughout the day including:
• New patient intake such as verifying paperwork, scanning insurance and driver’s license into the electronic chart, and taking patient’s photo
• Taking messages and sending patient questions to the appropriate resource to best assist them
• Manage incoming and outgoing e-faxes, including assisting patient care coordinators with faxing ROI’s, disability/FMLA paperwork
• Uploading medical records and other documents to patients’ charts
• Office opening or closing procedures and other general office duties
• Prepare patient for examination by recording vitals, including taking blood pressure, weight, and height; recording patient allergies; reporting patient history to the provider.

What We Need from You

• A cheerful personality, professional demeanor, and strong customer service mindset
• Responsible and organized individuals we can count on to be at work as scheduled
• Comfortable working with computer-based information systems, with EMR experience preferred
• Good grammar and writing skills as well as basic math skills
• Candidates need to be willing to take morning and evening hours depending on their assigned schedule, some overtime may be required
• Office is open from 6:00 am - 8:00 pm Monday to Friday and 7:00 am - 7:00 pm on Saturday
• Applicants may be required to submit to a criminal background check and drug screen prior to commencing employment.

Who We Are

Serenity has helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the most cutting-edge technology available in mental health today. Serenity believes that the best approach to treating mental illnesses is to offer holistic options and treat the whole person with a patient-first philosophy.

At Serenity, we believe that you should be living your best life, and mental health is a big part of that. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you are at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.

Check us out at: https://serenitymentalhealthcenters.com/