Front Office Manager - Holiday Inn Arlington at Ballston Details

Front Office Manager - Holiday Inn Arlington at Ballston

Chesapeake Hospitality - Arlington, VA

Employment Type : Full-Time

Image: Overview: The Hotel The Holiday Inn® Arlington at Ballston hotel is located in the vibrant urban neighborhood of Ballston, near all of the popular DC area attractions, and only three blocks from the Metro. We’re perfectly located just off of I-66, blocks from many companies and government agencies including Accenture, Management Sciences for Health, Willis Towers Watson, the Nature Conservancy, AES, Marymount, DARPA, the FDIC Seidman Center, and the Office of Naval Research. The Company Chesapeake Hospitality is a growing, award-winning company with systems and processes in place to support all our associates. We are currently managing over 35 hotels and restaurants with IHG, Hilton, Marriott/Starwood and Preferred Hotel brands. Our culture is guided by our strong values of Honesty, Integrity, and Humility which have remained true for more than five decades since the company's founding in 1957. Position Summary: The Front Office Manager is responsible for coordinating and managing the front desk operation while maintaining high quality of guest service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Qualifications:

• 3+ years of front desk experience required.
• 1+ years in a supervisory role required.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask, delegate and prioritize to meet deadlines.
• Attend all hotel required meetings and trainings.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

Benefits:

We offer competitive wages and benefits that include:

FULL-TIME BENEFITS

• Medical, Dental & Vision Insurance
• Flexible Spending Account
• 401k retirement plan
• Long-Term & Short-Term Disability Insurance
• Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Holiday Pay
• Discount travel program
• Growth opportunity in an evolving organization, and much more.

PART-TIME BENEFITS

• 401k retirement plan
• Life Insurance
• Long Term & Short-Term Disability Insurance
• Discount travel program
• Growth opportunity in an evolving organization, and much more.

Career Growth: Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want. FRONT OFFICE CAREER
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations

Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information: Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening. COVID-19 We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.