Front Office Associate Details

Front Office Associate

Desert Valley Pediatrics - Goodyear, AZ

Employment Type : Full-Time

We are a long standing Pediatric office and we are looking for dedicated Front Office Associates. We are a busy office with a passion for helping families, especially children.

Our Front Office Associate generally serves as a first line contact for our parent and patient population providing the first impression of our customer service, it being the focus for this role. The position handles a variety of tasks such as taking inbound calls, booking & confirming appointments, appointment check-in and -out. The employee will work closely with other departments, also providing great internal customer service, in a supportive role helping to round out great patient care.

ESSENTIAL FUNCTIONS:

• Schedule and check patients in using PM/EMR system.

• Answer a multi-line phone system, screen calls, take messages, and provide information.

• Obtain, verify and update patient information and provide support services to patients and medical staff.

• Verify insurance information.

• Collect co-pays and patient balances.

• Scan documentation into patient charts.

If you enjoy being busy, we welcome you to apply to join our team.