Performs a variety of administrative, secretarial and clerical duties which directly support patient care and practice personnel in the overall operation of the practice. Incumbent is expected to interpret and execute the duties and responsibilities of the job with only limited supervision and direction.
Primary Duties & Responsibilities:
- Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
- Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
- Accurately schedules all categories of appointments – new, return/office, follow-up, pre-op, post-op, procedure, consultation, etc.
- Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts.
- Performs test order entry and/or facilitating scheduling of tests on behalf of patients. Enters information accurately into logs as applicable.
- Escorts patients to exam area as needed and provides directions if applicable. Monitors patient wait times ensuring patients are seen within 15 minutes of appointment and communicate delays, status of procedure, etc.
- May be responsible for daily entry of office visit and diagnostic charges and accurate charge capture.
Northside Gwinnett Women’s Health is a full-service obstetrics and gynecologic practice serving women at all stages of their lives with excellent health care. Our board-certified obstetricians, gynecologists and physician assistant work closely with each patient to help her achieve her best health possible. From prepubescence and adolescence, to maternity and postpartum, to menopause care, our providers treat each woman with personalized care. We focus on treating the whole person, ensuring our patients are educated about their condition and treatment options, and empowering each woman to be active in the decisions about her health care with the support of her provider.
Position Requirements
Required Qualifications:
- 1 year clerical/secretarial experience preferably in a healthcare environment.
- Excellent communication skills.
- Ability to follow detailed instructions.
- Basic computer skills.
Preferred Qualifications:
- Successful completion of course in Medical Terminology or commensurate experience.
- Proficient in the use and application of MS Office (Word, Excel and PowerPoint).
License/Certification Requirements: No
Work Hours: 7:45a-5:15p
Weekend Requirements: No
On-Call Requirements: No