Front Office Assistant Details

Front Office Assistant

Orlando Health - Orlando, FL

Employment Type : Full-Time

Position Summary: Position Summary
We are looking for an energetic, patient-oriented individual that excels in areas of communication, multi-tasking, and organization. The daily duties include patient registration, appointment scheduling, telephone coverage, and patient referrals.Responsibilities:Essential Functions

• 
  Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications: Education/Training
High School graduate or equivalent.
Licensure/Certification
None.
Experience
Six (6) months experience in a clerical office, or general business, and/or customer service setting