Front Office Administrative Assistant Details

Front Office Administrative Assistant

Quality Carriers - Tampa, FL

Employment Type : Full-Time

Quality Carriers, Inc. is the nation’s #1 tank trucking company. We transport a broad range of chemical products and provide our customers with value added services. We’re a core carrier for many of the Fortune 500 companies engaged in chemical processing and we provide services to each of the top 100 chemical producers in the world with US operations.?

We?employ over 2,000 people nationwide and have over 200 people in our Tampa based corporate office.

The Front Office Administrative Assistant is responsible for handling front office administrative duties, including greeting guests, answering phones, handling company inquiries including any complaints. Serve as the “face” of QC providing a great first impression of Quality Distribution.

Essential Functions:

• Properly route incoming callers ; Answers questions about organization and provides callers with address, directions, and other information
• Welcome visitors by greeting them, in person or on the telephone
• Announce visitors to appropriate personnel
• Maintain employee and department directories
• Maintain safe and clean reception area by complying with procedures, rules and regulation
• Monitor security by following proper protocols to grant entry to visitors/vendors, complete check-in process in security software system to provide visitors badges; monitor logbook
• Provide broad range of administrative support to the Safety Compliance management and teams; professionally prepare emails, reports, presentations and instructional documents; maintain electronic filing systems
• Communicate to management situations that occur which may require corrective action and pertain to the company security policy, security or switchboard system irregularities, or any other needs
• Take and relay messages
• Other duties as assigned

Education:

• High School Diploma or GED equivalent required

Knowledge/Skill:

• 1-2 years in a receptionist/ front desk role; prior administrative support experience a plus
• Experience with multiple line phones
• Excellent written and verbal communication
• Strong work ethic and professionalism; project a favorable image of the company at all times
• Strong Microsoft Office skills
• Collaboration Skills
• Customer/Client Focus; Ability to handle irate callers
• Works well under pressure
• Strong attention to details and accuracy
• Flexible to make adjustments in schedule and take on projects
• Adjust to changes in software or processes

We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental and Vision plans).

Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.

Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.?

Qualifications

Communication

Advanced

Time Management

Advanced

Customer Service

Advanced

Active Listening

Advanced

Education

Required

High School or better.

Experience

Preferred

• 2 years: Administrative Support
• 2 years: Front Desk Experience

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Administrative Assistants & Receptionists: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location