Front of House Manager
Employment Type : Full-Time
MANAGER JOB DESCRIPTION
BASIC REQUIRMENTS:
- 1+ years management experience in a FULL SERVICE RESTAURANT.
- Education: High School or equivalent.
- Commitment to a full-time work schedule; including nights and weekends.
- Must possess proper food handlers and alcohol dispensing certifications.
- Valid driver's license.
- Satisfactory criminal history.
- Periodic travel to management meetings as needed.
- Knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
- Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
- Demonstrated time management and organizational skills.
- Must be self-motivated, detail oriented and have a passion for teaching others.
- Must be able to work a flexible schedule including days, nights, weekends and holidays.
- Analyze situations, identify and troubleshoot problems and implement solutions.
- Knowledge of restaurant cost control methods.
- Motivate others while providing work direction, training, and leadership.
- Read and comprehend written materials, write in grammatically correct sentences, and perform basic to intermediate mathematical computations.
- Take direction, communicate and execute team and company objectives.
TEAM
- Ensure 100 % compliance in all areas of federal and state laws, company policies, guidelines and procedures.
- Ensure the execution of all company specified training and development programs including hourly, WCT, shift leader and manager programs.
- Plan and leads employee meetings, builds camaraderie, and solicits feedback.
- Handle shift-by-shift coaching and counseling of team member and seek guidance from General Manager, District Manager, Human Resources and/or Chief Operations Officer for any termination decisions.
- Keep District Manager and Human Resources informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
GUEST
- Models hospitality skills/behaviors, including regular interaction and engagement with guests.
- Ensures guest satisfaction, inspires guest loyalty.
- Ensures responsible alcohol service, through effective shift execution.
- Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests.
QUALITY OPERATIONS
- Utilizes all compliance systems, manager tools and procedures both in a timely manner, and with integrity (including but not limited to CSP/SOP's, restroom checks, ticket tracker, line checks, guest check audits) to ensure proper shift execution.
- Conducts administrative manager functions as needed (entering invoices, end of day procedures, etc.).
- Maintains high cleanliness standards, holds Team Members accountable for adherence to daily, weekly and monthly cleaning schedules.
- Helps to ensure adherence to ServSafe Alcohol, Food and HACCP standards, with specific responsibility for Food and HACCP.
- Assists in the roll-out of new company programs, policies and procedures as requested.
SALES AND PROFITS
- Understands and executes all new product and marketing promotions.
- Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses).
PHYSICAL DEMANDS:
- The physical demands for this position are stands, walks, bends, lifts, and moves on an ongoing basis during working hours within a fast paced environment. These physical requirements can be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive
We offer: Tremendous career potential; medical and dental plans: in-store and classroom training; and vacation pay.