Front of House Leader in Training Details

Front of House Leader in Training

Chick-fil-A I Justin Road - Flower Mound, TX

Employment Type : Full-Time

We are seeking a talented Front of House (FOH) Director to lead our Front Counter and Dining Room teams. We offer competitive pay, leadership development, free food, flexible schedules, scholarship opportunities, and other great benefits.

The FOH Director is a key leader in the restaurant for the Front Counter and the Dining Room and serves on the leadership team reporting directly to the Owner/Operator. The FOH Director is dedicated to developing and executing strategies across all 5 Critical Success Factors (Vision, People, Quality & Customer Experience, Sales & Brand Growth, and Financial Return) that drive the store towards our shared vision to be the most caring company in the world. The FOH Director’s focus is on continuous business improvement through the development of people, processes and effective communication and producing a remarkable experience for our guests and Team Members. At Chick-fil-A, the FOH Director role is more than just a job, it's an opportunity to work with the #1 brand in the quick-service restaurant industry.

The FOH Director is responsible for creating “Raving Fans” with every guest experience. We accomplish this together by developing trust with guests by providing quality food in a friendly, safe, and clean environment. The FOH Director ensures guests feel cared for by going above and beyond expectations.

Team Member Qualities We Value (What We Look For):

• Team Oriented: treats everyone with honor, dignity, and respect
• Great Attitude: will go the extra mile for Team Members and guests
• Relentless Learner: never stops learning, continuously improving, and achieving results
• Joyful: genuinely enjoys serving and creating a “REMARKable” experience
• Humble Leadership: desires to serve so that others and the business are successful
• Integrity: does not lie, cheat or steal, and can courageously learn from mistakes
• Words Matter: quick to encourage others and slow to get frustrated
• Accountable: dependable, will hold yourself and others to high standards

The Details (Responsibilities and Duties):

• Assist Talent Director in the hiring process for new Kitchen Team Members
• Set and measure team goals, share results and celebrate team wins
• Identify and develop potential leaders both relationally and operationally
• Communicate effectively, share ideas, and take a positive approach to all situations
• Hold FOH team members accountable to all policy standards
• Train and develop Team Members in all areas and systems
• Provide both formal and informal feedback to the FOH Team regularly
• Develop and schedule 30, 60 and 90-day reviews with new hires
• Hold weekly meetings with Team Leaders to develop restaurant growth plans
• Apply corrective and disciplinary measures fairly and consistently
• Train on selling behaviors with FOH Team members, including new menu items
• Train and develop candidates for Team Trainer in relevant tasks and performance areas

Quality & Customer Experience

• Teach and execute proper procedures in order taking, hospitality behaviors, speed, and accuracy
• Build the customer experience by ensuring food presentation, quality, and packaging exceeds Chick-fil-A standards
• Develop and apply systems that exceed cleanliness standards
• Use digital tools to ensure consistency and quality of products and behaviors

Sales & Brand Growth

• Ensure the speed and quality of food and guest experience
• Collaborate with other Directors and the Owner/Operator to execute campaigns and promotions
• Work with Third-Party and Catering Director on execution and growth of catering and third-party delivery ordering
• Assist with outside events as needed

Financial Return

• Manage and decrease condiment and dessert costs by conceptualizing, implementing, and adjusting related systems
• Manage labor to achieve, maintain, and improve labor and productivity goals
• Ensure FOH equipment maintenance is completed
• Execute lean systems in all areas, encouraging continuous improvement

• Preferred 1-2 years of previous leadership experience in restaurant, cafeteria, quick-service or another food-service environment
• Preferred Associates or Bachelor’s degree or actively taking coursework towards a degree
• Must be available to work a minimum of 35 hours per week and available on Fridays and Saturdays
• Must commit to the highest Chick-fil-A customer service standards and our promise to guests: the highest quality meals served in a quick, friendly, and clean environment
• A hunger to learn quickly and grow
• A demonstrated history of hard work and serving others
• Ability to work in a fast-paced environment
• Must be able to lift up to 40 pounds, and stand for up to 8 hours
• Well-groomed and professional appearance

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.