Title: Lash Consultant
Location: Arcadia
Reports To: Studio Manager
Amazing Lash Studio is the industry leader for Eyelash Extension services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel amazing! Founded in 2010, the concept began franchising in 2013, and to date has 190 open studios in 28 states. Amazing Lash Studios are retail salons that offer semi-permanent eyelash extension services with a proprietary, patented process. We recently earned the rank of #5 on Entrepreneur Magazine’s Top New Franchises for 2018 and ranked #260 on the Inc. 500 list of the fastest-growing private companies in America. Amazing Lash Studio Corporate Ventures, is looking for upbeat, energetic, passionate lash trainer(s) to be a part of our continued AMAZING growth.
Position Responsibilities:
- Consistently creates a friendly environment for our guests as well as quickly responding to guest questions and needs
- Demonstrates desired behavior including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests
- Maintains quality service by enforcing organization standards
- Answers incoming phone calls
- Schedules and confirms appointments for our guests and members
- Prepare guest records for treatments
- Handle Guest complaints with empathy
- Maintains cleaning, organizing, and maintaining lobby and studio public areas
- General administrative and clerical support
Essential Skills, Experience, and Qualifications:
- Customer service oriented
- Sales experience preferred
- Basic computer skills
- Ability to multitask
- Must be outgoing, cheerful, engaging, energetic, and resourceful
- Strong verbal and written communications skills
- Possess strong interpersonal skills to communicate with confidence to both internal personnel and guests
- Must be an excellent organizer and problem solver with strong project management skills
- Must be able to work flexible days and hours; including nights, weekends, and holidays
- Millennium Salon Software experience a plus