Front Desk/Night Auditor Details

Front Desk/Night Auditor

Holiday Inn Express and Suites Effingham - Effingham, IL

Employment Type : Full-Time

This is a part-time position that requires you to work two third shifts (11p-7am) a week.

What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day:

· Be the warm welcome that kicks off a memorable guest experience

· Acknowledge Rewards Club members and returning guests, in person or on the phone

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help

What we need from you

· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

· Fluency in the local language - extra language skills would be great, but not essential

· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

· Flexibility - night, weekend and holiday shifts are all part of the job

· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

· Strength - sometimes you’ll need to lift, push and pull big objects up to 25lbs. This can involve bending and kneeling

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

COVID-19 considerations:
To keep our staff safe, we've installed clear barriers, provide masks, gloves, and hand sanitizer. We frequently use hospital-grade disinfectants to keep our hotel germ and bacteria-free.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift Availability:

• Overnight Shift (Preferred)

Work Location:

• One location

Hours per week:

• 10-19

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• www.hiexpress.com/effinghamil

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place