Employment Type : Full-Time
This is a part-time position that requires you to work two third shifts (11p-7am) a week. What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day: · Be the warm welcome that kicks off a memorable guest experience · Acknowledge Rewards Club members and returning guests, in person or on the phone · Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay · Handle cash and credit transactions · Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes · Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns · Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary · Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed · Take pride in your appearance and place as a brand ambassador · Always know what events and activities are on the day’s schedule · Jump into other ad-hoc duties when your colleagues need your help What we need from you · Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to · Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories · Fluency in the local language - extra language skills would be great, but not essential · Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers · Flexibility - night, weekend and holiday shifts are all part of the job · You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential · Experience - ideally, you’ll have spent at least one year in a front desk or guest service position · Strength - sometimes you’ll need to lift, push and pull big objects up to 25lbs. This can involve bending and kneeling Job Type: Part-time Benefits: Schedule: COVID-19 considerations: Education: Experience: Shift Availability: Work Location: Hours per week: This Company Describes Its Culture as: This Job Is: Company's website: Benefit Conditions: Work Remotely: COVID-19 Precaution(s):
To keep our staff safe, we've installed clear barriers, provide masks, gloves, and hand sanitizer. We frequently use hospital-grade disinfectants to keep our hotel germ and bacteria-free.