Front Desk Supervisor Details

Front Desk Supervisor

Front Steps Housing and Services - W. 25th Street - Cleveland, OH

Employment Type : Full-Time

JOB DESCRIPTION

TITLE: Front Desk Supervisor

STATUS: Non-Exempt

LOCATION: 1545 West 25th

REPORT TO: CEO

APPROVED BY: CEO January 14, 2021

ESSENTIAL JOB FUNCTIONS

• Allows entry into the building for tenants, guests, and staff.
• Observes all incoming and outgoing building traffic.
• Enforces visitor and guest sign-in/sign-out process. Checks identification and or tenant/staff badges of all persons entering the building.
• Maintains current knowledge of the policies and procedures for Permanent Supportive Housing Projects and CARF Standards
• Maintains close communication with the Property Manager and the Program Director.
• Reviews Security Log, logs all occurrences of note within shift, and submits Log for Property Manager to review.
• Answers the phones and transfers calls where needed.
• Accepts packages for tenants and ensure tenants receive them.
• Prepares incident reports.
• Performs regular building safety checks.
• Assists any resident or visitor that may need physical help.
• Responds to emergencies and calls for assistance if necessary.
• Works with on-call staff in event of a crisis.
• Provides first alert communication to supportive services and property management if any “at risk” tenant behaviors are observed.
• Communicates with the Property Manager or Maintenance Technician regarding any observed maintenance or custodial needs in public areas.
• Completes written report at the end of each shift. Notes any significant problems, incidents, or good news.
• Ensures confidentiality of employee and tenant records and information.
• Attends required trainings.
• Contributes to team efforts by assisting with other duties, as assigned.
• Supervise Front Desk Staff and manage daily front desk operations to optimize efficiency and workflow
• Coordinate Front Desk Staff work schedules
• Resolve scheduling conflicts.
• Training new front desk employees

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Adheres to Front Steps core values of communication, teamwork, respect, empowerment, humor, skill development, and trust during all activities and presentations to meet agency, department, and individual goals.
• Adheres to CARF policies and procedures.
• Strives to improve work processes within and across agency departments.
• Meets or exceeds the expectations of internal and external customers

QUALIFICATIONS

• A high school diploma or equivalent is required. The ability to speak Spanish is a plus.
• Experience working with individuals Mental Health.
• Experience working with the Homeless population.
• Customer service experience.

Job Type: Full-time

Pay: $10.00 - $14.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekends

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 4 years (Required)
• Customer Service: 5 years (Required)

Language:

• Spanish (Preferred)

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process