Front Desk Sales & Customer Service Associate
Employment Type : Full-Time
Overview: Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Ellicott City. Massage Envy is the leader in accessible massage and skin care. As a Wellness Consultant (sales and customer service) at our Ellicott City franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:- Inspire a team of front desk associates to achieve sales and retail goals.
- Set team members up for success by managing the flow of the shift, ensuring tasks are completed on time and team members have the information and support needed to do their very best.
- Help clients understand the benefits of regular massage, skin care and stretch.
- Establish relationships with members and guests grow and retain a client base.
- Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:- Opening and Closing -The shift supervisor is a keyholder position. On shift, you are responsible for opening or closing the store and accounting for register transactions for your shift
- Setting Goals for yourself and team members on shift based on the clinics goals
- Handling any customer service issues that arise on your shift
- Member Services -Assisting with membership requests such as transfer, freeze, cancellation, payment update, and billing
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations
We have immediate openings to add 5 Front Desk Sales Associates to our staff. We are conducting phone and video interviews this week.
TEXT 443-267-2147 to begin the application process or apply through Massage Envy Jobs or INDEED
What We'll Accomplish Together: As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- Driving member retention through outreach via phone and email to current members.
- Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
- Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.
What it Takes to Succeed: Qualified candidates will:
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:- Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
- People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
- Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
- Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
- Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
- Great teammates who can work well with others in a fun and fast-paced environment.
- Supporters of total body care with a general knowledge of massage and skin care services.
Communications and Personal Interactions- Have a strong customer service orientation.
- Possess the ability to communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers and management.
- Maintain client confidentiality.
- Have a positive and encouraging attitude
Benefits- 401K (Full Time Employees)
- Health, dental and vision insurance (Full Time Employees)
- Perks including discounted massages, facials and products
- Advancement opportunities
Come start your career and join our team! https://bit.ly/33z3gt9
If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.
- Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.