This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, checking-out patients, collecting patient payments, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.
RESPONSIBILITIES:
Patient Check-In
- Checks patients in, greeting everyone in a pleasant and professional manner.
- Tracks patients in the reception area and communicate with them, as needed.
- Evaluates chart data to verify all information has been received, completed, and signatures obtained.
- Scan patient’s insurance card and photo identification.
- Ensures that proper authorization or referral is collected from the patient.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Enters all new patient demographic information into the computer.
- Places charts in bin for specific physician or technician.
- Marks arrival time of patients in office and make sure that patients are seen on time.
Patient Check-Out
- Reviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician.
- Charges are posted to encounter.
- Payment is collected and posted for any copay, coinsurance, and patient balance due. Itemized bill is printed as receipt for patient.
- Schedules patient return appointments as indicated on encounter form.
End of Day Reporting/ Balancing
- Runs EMR Manual Pending Charges report, accepting any pending charges for encounters, verifying there are no duplicate charges.
- Runs Missing Encounter report, tracking down any missing encounters and posts charges to those encounters.
- Runs PQRI Reporting Tool, if any discrepancies correcting with assistance from clinical technician/Clinic Coordinator.
- Runs Pt Minder report noting reasons no follow-up appointment made next to any patients listed on report
- Totals daily charges posted from encounter forms on adding machine. Runs Daily Charges report, verifying that the charges total matches report total.
- Totals monies collected by payment type on adding machine. Runs Daily Payments report, verifying that totals by payment type match total monies collected.
- Batches Daily Payments report with monies collected sending to billing office for reconciliation/deposit.
- Batches Missing Encounter, PQRI, and PT Minder reports turning in to Clinic Coordinator to for review.
- Performs other duties as required.
- Assists other front office personnel as needed.
Education and Experience:
- High school diploma or equivalent.
- Two years minimum experience in medical practice.
Essential Skills and Abilities:
- Excellent customer service and communication skills.
- Ability to work as a team member.
- Management of multiple tasks simultaneously.
- Motivation to succeed.
- Empathetic personality giving attention to patient’s needs and concerns.
- Strong organization with attention to detail.
- Respectful treatment of patients and co-workers.
- Possess the professional approach to deal effectively with patients, physicians, and
- Possess the ability to think clearly and take directives from office managers, physicians other providers in a fast-paced environment.
- Possess the ability to handle situations effectively as well as with other employees and physician in clinic.