Front Desk Receptionist Details

Front Desk Receptionist

GFL Environmental - Kalkaska, MI

Employment Type : Full-Time

GFL Environmental is looking for a Receptionist to join our team out of our Kalkaska, Michigan Office. As a key member of GFL’s dynamic team, you will be the first point of contact for customers and will provide administrative support to the office as a whole. The successful candidate will possess exceptional customer service and communication skills while having the ability to multi-task in a fast paced environment. This position requires an enthusiastic individual who presents themselves with a professional demeanor and a positive attitude, with very high attention to detail.

Key Responsibilities:

• Welcome and accommodate all visitors including clients, vendors and staff entering reception area
• Manage incoming calls and re-direction of the phone calls to the appropriate contact
• Returns all internal and external calls and emails in a timely manner to ensure that customers concerns are understood, addressed, and resolved in an efficient and complete manner
• Schedule any appointments
• Complete data entry tasks with high accuracy
• Log information about customer service interactions into system
• Assist with the overflow operator for the call center
• Maintain professional tidiness of conference rooms and lobby
• Log information about customer service interactions into system; update in a timely and accurate manner so that team members can track services/inquiries and resolution
• General office duties as assigned

Knowledge, Skills and Competencies:

• Minimum of 2+ year(s) of administrative office experience, with reception experience preferred
• Business administration diploma, certificate, or equivalent experience
• Tech Savvy, with a solid understanding of Outlook, Microsoft Teams and Microsoft Office
• Exhibit impeccable phone skills with accuracy and good judgment
• Excellent verbal and written communication skills with ability to engage in friendly and professional correspondence with all levels of leadership within the organization
• Ability to effectively multitask and prioritize numerous requests in a calm and collected demeanor
• Ability to work well in a team environment

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental, Inc. is an equal employment opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, creed, sex (including pregnancy), age, marital status, sexual orientation, national origin, genetic information, or any other characteristic protected by applicable discrimination laws. Furthermore, no employee of the Company may discriminate against any applicant or fellow employee on the basis of a disability or veteran/military status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday