Front Desk - Full Time 7/3
Employment Type : Full-Time
Job Description – Front Desk Representative
Position: Front Desk Representative
Reports To: Guest Services Manager
Requirements: High School diploma or higher level education.
1 year Hotel Front Experience.
General Responsibilities
- Proper completion of all front office duties.
- Perform, as directed, the activities of the front desk, reservations, guest services, and telephone areas.
- Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
Primary Functions:
- Revenue:
- Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy.
- Rates: Aggressively and effectively manage and continuously update rates as per Athena training and standards.
- Guest Acquisition: Work closely with the sales team and capitalize on all revenue opportunities.
- Profit:
- Effectively support the Front Office Manager (FOM/GSM) control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
- Quality:
- Guest Service: Ensure that the hotel meets/exceeds Athena and Brand standards for guest satisfaction.
- Leadership:
- Leading: Motivate and support Front office team Associates, and be accountable for set goals.
- Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Athena Hospitality Standard Operating Procedures.
Specific Responsibilities:
- Complete end of the shift activity
- Be proficient on the use of the property management system.
- Have a good understanding of all of hotel operating procedures.
- Comply with all existing and new front office and breakfast area policies and procedures.
- Comply with and honor the front office staff work schedules.
- Monitor the front office communications log.
- Read and initial the front office log on shift start and make appropriate entries at end of shift.
- Observe the Athena appearance and dress code/uniform policy.
- Attend weekly departmental meetings.
- Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
- Inform the FOM (GSM) of any unique situations, or unusual developments in front office operations.
- Handle guest complaints effectively.
- Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
- Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals.
- Process, as assigned. Reservations received from sales office and other hotel departments.
- Have complete knowledge of room types and offered rate plans.
- Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
- Process, as assigned, cancellations and modifications to reservations.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Optimum Attributes:
- Effective Communication skills
- Pleasing personality
- Good team player
- Good listener
- Well groomed and professional appearance.
- Open with praise, discrete with criticism.
Job Type: Full-time
Pay: From $14.75 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Work Location:
Work Remotely: