We are looking for Professional Hospitality individuals to be considered for the Front Desk Concierge Associate career opportunity in our luxury high rises in Downtown San Jose, CA.
Stratton Amenities is a full-service concierge company providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.
Shifts Available:
Knowledge and Skills Required:
- Extensive hospitality background
- Successful track record in Guest Service Excellence
- Accustomed to fast paced environments
- Clear understanding of luxury customer service excellence
- Clear understanding on anticipating residents' and guests' needs
- Excellent written and oral communication
- Polite and professional conduct, excellent interpersonal skills
- A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
- Passionate about providing excellent customer service at all times
- Mature approach, dedicated, and committed with a strong drive; independent
- Excellent organizational skills
- Background in customer service, guest services, hospitality or retail
- Fast learner who always strives to deliver above and beyond the residents’ expectations
- Confident, with the ability to prioritize and meet deadlines working under pressure
- Must be able to work weekends
Main Responsibilities:
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Maintain confidentiality of residents
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensures authorized resident and guest use only
- Cautions residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.