Front Desk Clerk Nights/Weekends Details

Front Desk Clerk Nights/Weekends

Knights Inn Boston/Danvers - Danvers, MA

Employment Type : Full-Time

Full Time Front Desk Clerk

We are looking to hire a professional, upbeat , customer savvy Front Desk Clerk to join our team. As a Front Desk Clerk you will assist guests with inquiries, problems and complaints. You will be responsible for receiving guests' payments, balancing cash, checking guests in and out, answering phones and emails and making reservations.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive and be skilled at multitasking in a fast-paced environment. In this position you must be comfortable running your shifts alone. The primary hours needed will be 1am to 9am We love flexibility for all hours of the day and prefer someone who is able to assist in covering coworker's shifts and vacations when needed.

RESPONSIBILITIES:

• Checking guests in on arrival and out at departure
• Post charges to appropriate guest accounts
• Anticipating and addressing guests needs, and resolving their problems and complaints
• Operating a switchboard, fax/copy machine and email
• Assist guests with their inquiries
• Assist in making reservations
• Communication with your coworkers and other departments to ensure guest satisfaction
• Complying with company procedures and safety policies
• Performing duties on a daily checklist
• Will complete all other tasks as assigned

REQUIREMENTS:

• 1+ years of Front Desk Agent or Customer Service related skills preferred
• Must be able to read, write and communicate in English and all other languages known are a bonus
• Must have general knowledge of the North Shore area as directions and recommendations will be required
• Team player
• Physically agile and able to stand for extended periods of time
• Available nights, weekends and holidays
• Reliable transportation to and from work

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Night shift
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Desk has glass

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location