Front Desk Clerk Details

Front Desk Clerk

Fairfield Inn Suites Marriott - Jacksonville, NC

Employment Type : Full-Time

About us

Fairfield Inn Suites Marriott

About us

Fairfield Inn Suites Marriott

New River Hotel Group

121 Circuit Lane

Jacksonville, NC 28546

910-938-4499

Full Job Description

Front Desk Agent -
Currently we are looking for future award winning individuals with a passion for service, outgoing personalities, and the drive to be the best Guest Service Agents. Looking for a candidates to work following:

• candidates must be available to work any shift, weekends and holidays to meet business demands- 7am-3pm , 3pm-11pm & 11pm-7am shifts

Currently hiring for part time rotation shift between 7-3 and 3-11 shifts but may be called upon for audit as necessary. Open availability is a must!!!

Benefits available within 30 days of start. PAID HOLIDAYS, Associate Recognition Programs, and Marriott Travel Discounts. $100 sign on bonus after 30 days with no call outs. PTO and SICK PAY available after 1 year,

Job Responsibilities include:

• Greeting and registering guests. Assists in pre-registration and room blocking and prepares groups for arrivals.
• Navigate guests around local area, invoke discovery with recommendations for shopping, sight-seeing, eating and socializing.
• Resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction.
• Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, checks, and credit cards balance at the end of each shift.
• Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request.
• Processing mail, shipping, receiving, storing of luggage, laundry, copying and faxing.
• Manage nightly operations including handling guest issues, requests and complaints
• Will serve as manager on duty for most shifts.

Job Requirements:

• Possess a positive and outgoing demeanor. Must have a natural talent for wanting to help people with problems no matter how large or small.
• Experience in Hotels and Hotel management strongly preferred.
• Fluent in English and able to speak in an articulate and professional manner.
• Ability to stand for 8 hours at a time, walk around the hotel and assist guests with luggage.
• Basic computer knowledge including Internet Explorer and Microsoft Office
• Proficient in FOSSE and MARSHA strongly preferred
• High school Diploma or equivalent.

Job Type: Full-time

Pay: starting at $10 per hour depending upon experience

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Fairfield Inn by Marriott
121 Circuit Lane
Jacksonville, NC. 28546
910-938-4499

Fairfield Inn Suites Marriott provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Fairfield Inn Suites Marriott provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.'
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Work Remotely

• No

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Application Question(s):

• Hospitality is a 365/24/7 organization. You MUST be available ALL shifts at anytime: 7am-3pm, 3pm-11pm, 11pm-7am. Is there a time or day you are not available?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location