Front Desk Attendant Details

Front Desk Attendant

HealthFitness - Detroit, MI

Employment Type : Full-Time

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

HealthFitness is looking for fun and outgoing Front Desk Attendants to work full-time and part-time at our Wayne County Community College District client site located in Detroit, Michigan. In this position, you will greet, check-in and assist customers; provide program information, services, membership and ensure the highest possible level of customer service and participant satisfaction. Club hours: T/TH/Fri: 6am-8pm; Sat: 8am-2pm

Duties & Responsibilities:

• Greeting, checking-in and assisting customers, provide program information services and membership information.
• Assist with all member service desk administration and processes, answer phones, and process membership enrollments.
• Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.
• Participates in membership drives to acquire new participants and enroll new participants.
• Collects membership fees and performs related recordkeeping.
• Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures
• Participate in internal programs and special events.
• Opening and/or closing duties.
• Other duties as assigned.

Education, Experience and Certifications:

• Must be at least 18 years old.
• High School Diploma/GED preferred.
• Previous customer service experience preferred.
• CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.