The Hampton Inn by Hilton Sulphur is looking for Guest Service Representative/Night Auditor that will be a great addition to our team! This person must provide excellent customer service and have a positive attitude. Experience is not required, although beneficial. Either way, we strive to hire motivated individuals who are willing to learn with energy and commitment.
- Pay is between $10 to $12 an hour, based on experience.
- Employee discounts with Hilton Hotels.
- Employee incentive bonuses, when available.
RESPONSIBILTIES
Night Auditor/Front Desk Associate
- Provide front desk services to guest, including transportation and restaurant recommendations.
- Acquire and maintain knowledge with hotel policies and procedures; hotel room rates and types; room location and availability.
- Create reservations for incoming guests.
- Administer prompt check-in and check-out procedures.
- Deliver guest mail, messages and set wake-up calls.
- Coordinate and communicate with other local hotels
- Function the Hilton OnQ computer system, which includes operating Microsoft Office and Excel software.
- Manage a multi-line phone system.
- Maintain guest room inventory.
- Resolve and prioritize customer complaints and/or disputes.
- As a Night Auditor, perform all night audit procedures and other assigned activities set forth by the hotel; perform as a Night Manager.
Guest Service Representative Requirements
- High school diploma or GED.
- 2+ years customer service experience.
- Possess excellent written and verbal communication.
- Proficient time management and organizational skills.
- Exceptional interpersonal skills.
- Experience with conflict resolutions.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location