Are you a self motivated person looking for an opportunity to grown within the company? Are you detail oriented and dependable? Do you enjoy being around people and helping people? If so, look no farther. Here at the Springhill Suites we seek to provide the highest quality of service to our guests at all times. We work as a team and we cross train in all departments so that you are knowledgeable about each department and you can always assist the team, regardless of the task. We are currently looking for someone to work the over night shift. This is a position that requires a strong personality who can work under pressure without any assistance.
The Front Desk Associate is responsible for:
- Provide the highest quality of service to the customer at all times.
- Provide exceptional service to all guests during check-in/check-out and during their stay to ensure that their experience exceeds our guest's expectations.
- Manages and Resolves all guest complaints in a professional and courteous manner.
- Maintain guest privacy.
- Maintains an inventory of vacancies, reservations and room assignments.
- Communicates with Housekeeping on a regular basis to notify housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Communicates clearly on the telephone.
- Reports any unusual occurrences or requests to the GM and AGM
- Keep lobby and desk area clean and presentable and interact with guests in lobby
- Have a thorough knowledge of emergency and security procedures.
- Know how to clean guest rooms and hotel lobby to meet Marriott's standards.
- Clean back office area as requested by management.
- Open and close shift, make cash drops.
- Ensure all credit cards, cash and change funds are balanced throughout each shift.
- Inform management of any guests or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or Guest Room Supervisor.
- Must wear proper uniform and name tag at all times in accordance with the Standards of Appearance.
- Performs ALL other duties as assigned.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Weekends
Supplemental Pay:
COVID-19 considerations:
To keep our guests and employees safe, we require everyone to wear a mask while in the building.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- TIPS Certification (Preferred)
Shift Availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location:
Communication method(s) used:
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
COVID-19 Precaution(s):
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place